Client Account Management Specialist (all genders)
Core
Manage a portfolio of customer accounts as the primary post-sale relationship owner to drive onboarding, adoption, engagement, and long-term success.
Role type
Client Account Management Specialist
Builds
Customer retention and growth through success plans, business reviews, and expansion opportunities
Domain
Enterprise Learning & Development (L&D) / Corporate Training
Deliverable
client delivery
Required skills
Relationship management, Business acumen, Problem-solving, Data analysis, Cross-functional collaboration, Account health monitoring
Preferred skills
Fluent German and English, Travel willingness
Technologies
Digital learning platforms, Emerging technologies
Responsibilities
Manage a portfolio of customer accounts and serve as the primary post-sale relationship owner, Drive customer onboarding, adoption, engagement, and long-term success, Develop success plans and conduct regular business reviews aligned to customer goals, Monitor account health, proactively mitigate risk, and execute retention strategies, Identify expansion opportunities and partner with Sales on renewals and growth, Track customer outcomes, adoption metrics, and key performance indicators to drive value realization
