Account Management Specialist- VP
Core
Senior Client Executive responsible for managing a portfolio of Global Clients, protecting relationships, and ensuring revenue retention for Global Cash Management solutions.
Role type
Senior IC Account Management Specialist
Builds
Global cash management solutions (Liquidity Management, Digital Channels, Payments & Receivables)
Domain
Financial Services / Treasury
Deliverable
client delivery
Required skills
Global client portfolio management, cross-functional partnership leadership, SLA oversight, client risk assessment, revenue optimization, escalation management
Preferred skills
Advanced problem solving, strong governance and control leadership
Technologies
Global cash management suite, Client@Risk process
Responsibilities
Align global and regional partners to deliver best client experience; conduct regular client reviews and develop action plans to optimize revenue; support and manage client escalations; provide guidance to partners across Treasury & Trade Services (TTS); remove obstacles creating negative client experience; assist with development of Client Success tools.
Seniority
Senior, hands-on IC