Account Manager, Zettle - SMB
Core
Account Manager responsible for retention and growth of existing SMB merchants using Zettle, driving cross-sell and upsell across the Zettle/PayPal product suite.
Role type
Senior Account Manager (SMB)
Builds
Revenue growth and portfolio health for existing Zettle merchant accounts
Domain
Fintech / Payments / SMB
Required skills
Account management, cross-sell, upsell, data analysis, relationship management, strategic planning, forecasting, internal collaboration
Preferred skills
Experience with cross-sell/upsell within existing account base, AI-powered tools proficiency
Technologies
AI-powered tools, Zettle platform, PayPal product suite
Responsibilities
Own end-to-end commercial relationship for ~250 SMB merchants, deliver monthly revenue targets and OKRs, maintain pipeline and forecast reporting, coordinate with Customer Success, identify churn risks and growth opportunities
Seniority
Senior, hands-on IC
