Customer Success Manager (m/w/d) - Reseller
Core
Strategic partnership management for reseller partners in the indirect sales channel, focusing on long-term relationship building, business growth, and cross-selling opportunities.
Role type
Senior Customer Success Manager (B2B Reseller)
Builds
Long-term strategic partnerships and sustainable growth for the reseller business unit
Domain
B2B SaaS / Recruitment Technology
Required skills
Strategic account management, B2B partner management, data-driven consulting, project management, business review facilitation, consumption management, KPI analysis, stakeholder management, root cause analysis, MS Office (PowerPoint, Excel), Salesforce
Preferred skills
Understanding of data-driven business models, digital marketing, recruiting solutions
Responsibilities
Building and nurturing long-term reseller partnerships at management/C-level, providing holistic product and growth consulting, driving initiatives for customer satisfaction and loyalty, conducting business reviews and workshops, monitoring product usage and identifying upsell/cross-sell potential, analyzing KPIs and creating reports/dashboards, managing escalations and complaints
Seniority
Senior, hands-on IC