Customer Success Consultant (m/w/d) - Großkunden
Core
Central point of contact for enterprise clients to ensure they derive maximum value from The Stepstone Group's recruitment solutions and digital products.
Role type
Senior Customer Success Consultant (Enterprise)
Builds
Subscription-based recruiting products, AI-driven hiring processes, and Hiring as a Service offerings
Domain
HR Technology / Recruitment SaaS
Deliverable
client delivery
Required skills
Account management, data analysis, stakeholder management, product consultation, CRM system coordination, performance marketing understanding
Preferred skills
Degree in Business/Marketing/HR, experience in customer service or online marketing, technical understanding of performance marketing
Responsibilities
Manage a portfolio of enterprise clients to achieve their recruiting goals; handle operational client requests and cases via service/CRM systems; consult clients on product usage and optimize recruiting activities; analyze performance, usage, and contract data to provide recommendations; maintain client portfolios and identify growth potential; collaborate with Account Managers and internal teams; gather client feedback for product/process improvements.
