Customer Success Manager - Public Sector
Core
Establish and build broad relationships with SAS customers in the public sector to adopt and expand usage of SAS software and solutions, identifying new opportunities and assisting with implementations.
Role type
Customer Success Manager (Public Sector)
Builds
Customer adoption plans, success metrics, and unified customer experiences across Sales, Marketing, and Product.
Domain
Public Sector / Data & AI Software
Required skills
Account planning, multi-stakeholder management, proactive risk management, conflict resolution, demand generation, strategic relationship building, public sector domain knowledge, data-driven decision making
Preferred skills
Experience with public sector clients, ability to travel to customer locations
Technologies
SAS software and solutions
Responsibilities
Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization. Jointly define success and value activities with customers to support business growth and software adoption. Excel in multi-stakeholder management, proactive risk management, and customer communications. Work with stakeholders to develop comprehensive adoption plans including content, events, and campaigns. Build reports and analytics to provide key business insights. Create and document Customer Success Plans driving accountability. Foster x-functional alignment with Sales, Marketing, Product & Professional Services. Monitor Customer Success through metrics and measurements.
Seniority
Mid-Senior, hands-on IC