Customer Success Manager (Wisdom)
Core
Founding Customer Success role owning day-to-day success, onboarding, adoption, risk management, and renewals for a B2B SaaS employer brand intelligence platform.
Role type
Founding Customer Success Manager (B2B SaaS)
Builds
Employer brand intelligence platform (Wisdom) for talent leaders and HR teams.
Domain
B2B SaaS / Employer Brand Intelligence / HR Technology
Required skills
SaaS customer relationship management, onboarding and adoption management, risk identification and recovery, renewal planning, upsell and expansion, stakeholder management, process building, data analysis, commercial acumen, AI tool proficiency
Preferred skills
Experience with B2B SaaS products, experience contributing to pitches and demos, experience working with commercial teams, experience in agile environments
Technologies
Wisdom platform, AI tools
Responsibilities
Own relationships with key client stakeholders, lead onboarding and training, monitor adoption and account health, plan renewals and support upsell conversations, contribute to new-business pitches and demos, build repeatable support processes
Seniority
Senior, hands-on IC (Founding team)
