Senior Technical Account Manager - Engine by Starling

Sydney, New South Wales, AUFull-time2026-10-10 → 2026-11-10

Hybrid

Core

Senior Technical Account Manager serving as primary technical executive advisor for strategic ANZ clients of Engine by Starling, a SaaS platform for banks.

Role type

Senior Technical Account Manager (Executive-facing)

Builds

Strategic client success plans, platform adoption strategies, and joint success plans for ANZ financial institutions.

Domain

Fintech / Banking SaaS

Deliverable

client delivery

Required skills

C-level stakeholder management, technical strategy alignment, defect triage, incident management, change request coordination, product feedback integration, QBR presentation

Preferred skills

ANZ financial market knowledge, SaaS platform expertise

Technologies

SaaS platforms, APIs

Responsibilities

Drive technical success strategy for assigned strategic ANZ clients; Direct and present during Monthly/Quarterly Business Reviews (QBRs); Partner with Client Solutions team to own defect management and drive resolution; Manage client change requests end to end; Own and direct the end-to-end Major Incident lifecycle.

Seniority

Senior, executive-facing IC

About Starling

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.