Senior Technical Account Manager
Core
Serve as the primary technical advisor and 'voice of the customer' for strategic enterprise clients, guiding them on product adoption, integration, and optimization.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Trusted client relationships and successful product adoption for global businesses
Domain
Global payments and financial services
Deliverable
client delivery
Required skills
API architecture knowledge, software development lifecycle understanding, strategic account management, cross-functional collaboration, QBR facilitation, break-fix support
Preferred skills
Payments domain expertise, data analysis for transaction patterns, RESTful API integration experience
Technologies
RESTful APIs, payment infrastructure
Responsibilities
Act as the primary technical owner for a portfolio of strategic enterprise clients; Deliver elevated technical support and services experiences; Build trusted relationships by becoming a subject matter expert on client businesses; Collaborate with commercial teams to explore optimization and upsell opportunities; Analyze and improve client support experiences; Serve as an escalation point for break-fix support and ad-hoc technical questions; Support Quarterly Business Review (QBR) sessions with clients.
Seniority
Senior, hands-on IC