Customer Success Associate
Core
Support the growth of the Paymode network by resolving vendor enquiries, driving customer engagement, and protecting revenue.
Role type
Entry-level Customer Success Associate
Builds
Paymode network engagement and retention
Domain
Fintech / Business Payments
Deliverable
client delivery
Required skills
customer service, relationship management, verbal communication, written communication, problem-solving, multi-priority management
Preferred skills
payments ecosystem knowledge, CRM platforms, customer success management tools, reporting on retention activities
Responsibilities
Respond to and resolve customer enquiries, Drive customer engagement and adoption, Manage vendor enquiries and escalations, Identify retention risks and collaborate on solutions, Build strong customer relationships, Partner with internal teams, Support customer reviews with data analysis, Contribute to process improvement initiatives