Sales Support Agent
Core
Providing 1st line support and resolving requests for sellers across the UK via calls, emails, and web chats.
Role type
Inbound customer support agent
Builds
Operational support for the UK sales channel and members
Domain
Fintech for local businesses in Europe
Deliverable
client delivery
Required skills
inbound customer service experience, technical support experience, problem solving, accuracy, attention to detail, telephone communication
Responsibilities
Answering high volume of incoming calls/emails/web chats, providing 1st line support and dealing with call queries and escalations, maintaining accurate record keeping, taking care of complaints and escalating as necessary, assisting senior management by identifying trends and issues