Enterprise Customer Growth Executive
Core
Drive customer satisfaction, retention, and growth for Tier 1/Tier 2 enterprise clients by building relationships, coordinating internal resources, and developing strategies to enhance engagement and business outcomes.
Role type
Senior Enterprise Account Executive (Customer Growth)
Builds
Cloud communication platform services and solutions for enterprise clients
Domain
Telecommunications / Cloud Communications
Required skills
Account management, strategic x-selling and upselling, client advocacy, performance metrics analysis, internal coordination, account setup and configuration, traffic analysis and forecasting, financial risk monitoring, product knowledge, industry trend analysis, mentorship
Preferred skills
Knowledge of Infobip products and platform, understanding of client business processes, familiarity with competitive landscape
Technologies
Qlik, Salesforce (SF), Infobip Platform
Responsibilities
Build and maintain trusted relationships with assigned clients to achieve customer health and growth; Proactively identify opportunities to increase customer spend and cross-sell new use cases; Serve as a focal point for client technical and business expectations; Coordinate internal teams to fulfill client requirements; Meet and exceed quarterly KPIs for gross profit, margin, and cross-sells; Analyze and forecast client traffic to maximize revenue and minimize losses; Mentor and onboard team members
Seniority
Senior, hands-on IC