Client Relationship Manager (Korean)
Core
Manage direct Korean clients under the KAM structure, supporting onboarding, activation, retention, and operational coordination to improve client engagement and reduce KAM workload.
Role type
Client Relationship Manager (Korean market)
Builds
Client engagement and retention programs for retail trading clients
Domain
Financial services / Forex & CFD brokerage
Deliverable
client delivery
Required skills
Native Korean, spoken and written English, customer service, client relationship management, brokerage operations, financial markets knowledge (Forex, CFDs, leveraged products), Korean retail brokerage market expertise
Preferred skills
Experience with Korean brokerage clients, IBs, trading platforms, FX/CFD brokers
Technologies
Trading platforms, internal client management systems
Responsibilities
Manage and follow up with direct Korean clients, assist KAMs with day-to-day client servicing, coordinate with internal teams (Sales, Compliance, Marketing, etc.), monitor client activity for activation/retention opportunities, execute market campaigns, maintain accurate client records, escalate complaints and compliance concerns, report money laundering suspicions
Seniority
Senior, hands-on IC
