Senior Client Service Manager - German speaker
Core
Serve as the primary point of contact for clients, delivering exceptional service, educating them on financial markets, and managing the full client experience to ensure long-term retention.
Role type
Senior Client Service Manager (Financial Services)
Builds
Client relationships and retention within the eToro trading and investing platform
Domain
Financial services / Trading and investing
Deliverable
client delivery
Required skills
German (business fluency), English (business fluency), financial market knowledge, client relationship management, complex inquiry resolution, AI tool utilization, stakeholder communication
Preferred skills
Bachelor's degree in Finance or Economics, experience in Account Management or Retention within financial services
Technologies
AI tools for automation and communication
Responsibilities
Proactively engage with clients via telephone and email to discuss financial markets and investment strategies; Act as a brand ambassador by providing expert insights into eToro products; Manage the full client experience including education and resolving high-priority issues; Utilize AI tools to automate routine tasks and support account growth.
