Customer Success Manager (LATAM Market)
Core
Senior Customer Success Manager driving retention, expansion revenue, and strategic partnerships for enterprise/mid-market clients using AI-powered social listening.
Role type
Senior Customer Success Manager (SaaS B2B)
Builds
Long-term client partnerships and measurable business outcomes via social listening insights
Domain
SaaS / Social Listening / AI / MarTech
Required skills
SaaS B2B experience, enterprise client management, retention and expansion revenue, onboarding and training, complex negotiations, usage metrics analysis, strategic consulting, presentation skills, business acumen (ARR/MRR/NRR)
Preferred skills
Sales background, Spanish fluency, Portuguese knowledge, AI/MarTech/Social Listening expertise, marketing/social media understanding
Technologies
YouScan platform, social listening tools, AI/image recognition
Responsibilities
Conduct onboarding sessions and strategic consultations, manage renewals and minimize churn, identify upsell/cross-sell opportunities, analyze customer health and usage metrics, act as voice of customer internally, handle escalations, prepare business reviews and performance reports, coordinate internal teams for customer outcomes
Seniority
Senior, hands-on IC