Strategic Account Manager
Core
Manage and grow a portfolio of strategic enterprise clients across the APAC region by building executive relationships and driving customer success.
Role type
Senior IC strategic account manager (enterprise solutions)
Builds
Enterprise client relationships and account growth
Domain
Enterprise SaaS / Marketing Technology
Deliverable
client delivery
Required skills
Enterprise account management, executive stakeholder management, commercial acumen, account planning, renewal management, cross-selling and upselling, CRM proficiency
Preferred skills
APAC region experience, SaaS experience, MarTech experience, Customer Engagement experience, CRM/Loyalty/Digital Platforms experience
Responsibilities
Manage a portfolio of strategic enterprise accounts, conduct Quarterly and Executive Business Reviews, drive customer adoption and retention, lead renewal discussions, collaborate with cross-functional teams to deliver client outcomes, provide strategic recommendations to improve customer value
Seniority
Senior, hands-on IC