Senior Cloud Support Engineer
Core
Provide 24/7 technical support and troubleshooting for Crusoe Cloud's high-performance GPU compute infrastructure to enable AI/ML, physics simulations, and computational biology workloads.
Role type
Senior Cloud Support Engineer (IC)
Builds
Sustainable, low-cost GPU compute power for AI and scientific research
Domain
Cloud Infrastructure / High-Performance Computing (HPC)
Deliverable
client delivery
Required skills
Linux CLI, Kubernetes, Slurm, Terraform, Grafana, HPC networking (Infiniband, RDMA, RoCE, SDN), incident triage, root cause analysis, documentation
Preferred skills
Public cloud platforms (AWS, Azure, GCP), automation scripting, mentorship
Technologies
Zendesk, Kubernetes, Slurm, Terraform, Grafana, Infiniband, RDMA, RoCE, AWS, Azure, GCP
Responsibilities
Diagnose and resolve issues related to VMs, hardware failures, and scaling tests; manage alert triage and maintenance windows; collaborate with SRE, Networking, and Storage teams for root cause analysis; develop onboarding materials and SOPs; participate in 24/7 on-call rotation.
Seniority
Senior, hands-on IC
