Sr. Cloud Support Engineer - Weekend Shift
Core
Senior Cloud Support Engineer providing 24/7 technical support, incident management, and troubleshooting for Crusoe Cloud's high-performance GPU compute platform serving AI/ML, physics simulations, and computational biology customers.
Role type
Senior IC Cloud Support Engineer (HPC/Cloud)
Builds
Crusoe Cloud GPU compute infrastructure for AI workloads
Domain
High-Performance Computing (HPC) / Cloud Infrastructure / AI
Deliverable
client delivery
Required skills
Linux CLI, Git, Kubernetes, Slurm, Terraform, Grafana, HPC networking (Infiniband, RDMA, RoCE, SDN), incident management, root cause analysis
Preferred skills
Public cloud platforms (AWS, Azure, GCP), automation scripting, mentorship
Technologies
Zendesk, Kubernetes, Slurm, Terraform, Grafana, AWS, Azure, GCP, Infiniband, RDMA, RoCE
Responsibilities
Provide technical support via Zendesk meeting SLAs and CSAT targets; manage 24/7 on-call rotation for critical issues; lead incident triage and communication; diagnose and resolve VM, hardware, and scaling issues; manage alert triage and node delivery testing; collaborate with SRE, Networking, and Storage teams; develop documentation and SOPs.
Seniority
Senior, hands-on IC
