Manager, SMB Account Management, Food and Beverage
Core
Lead a remote team of 10-12 Account Managers to drive growth, retention, and revenue expansion for Square's SMB Food and Beverage merchants.
Role type
Senior IC Manager, SMB Account Management
Builds
Integrated omnichannel solutions (payments, inventory, BNPL) for small businesses
Domain
Fintech / Food and Beverage
Deliverable
client delivery
Required skills
Team leadership, revenue expansion, retention management, pipeline management, 1:1 coaching, cross-functional partnership, program improvement, complex merchant escalation, enablement strategy
Preferred skills
AI fluency, builder mentality
Technologies
Square platform, Afterpay, AI tools
Responsibilities
Lead and develop a remote team of 10-12 Account Managers; Drive measurable outcomes in upsell, retention, and customer satisfaction; Drive performance through structured 1:1s, pipeline reviews, and accountability; Partner cross-functionally to surface merchant insights and resolve escalations; Support leadership in executing team OKRs; Identify enablement opportunities; Serve as a senior escalation point for complex merchant situations
Seniority
Senior, hands-on IC with people management
