Merchant Onboarding Manager II
Core
Lead a large team of tele-sales and onboarding specialists to acquire merchants and move them from prospect to live transacting status.
Role type
Senior Manager, Sales Operations & Team Leadership
Builds
SME merchant acquisition funnel and onboarding infrastructure
Domain
Fintech / BNPL / High-volume Sales
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership, sales funnel optimization, process design, data analysis, cross-functional alignment, performance management, technology integration
Preferred skills
Fintech, BNPL, SaaS, or high-volume E-commerce experience
Technologies
Dialers, CRM automation, Lead Scoring, Salesforce, HubSpot, Tableau, Looker
Responsibilities
Hire, train, and lead a large team of Inside Sales Managers and Executives; Integrate technology (AI, automation) to automate lead pre-qualification; Own end-to-end funnel metrics and identify leakage points; Design and document SOPs and Playbooks for sales and onboarding teams; Define success metrics and hold managers accountable for outcomes; Act as the primary bridge between RevOps, Risk, Legal, Product, and Tech
Seniority
Senior, hands-on IC with management layer
