Customer Success Manager (all genders)
Core
You manage the long-term success of utility customers by guiding them through the entire customer journey, from onboarding to active usage and expansion, ensuring they maximize the potential of envelio's digital grid management platforms.
Role type
Customer Success Manager (B2B)
Builds
Digital grid management web application platforms for network operators
Domain
Clean Technology / Energy Grid Management / Utilities
Deliverable
production ML models
Required skills
Customer journey management, stakeholder coordination, usage analysis, feedback analysis, risk identification, customer satisfaction measurement
Preferred skills
Technical consulting, Key Account Management, B2B context experience
Technologies
Web application platforms
Responsibilities
Coordinate onboarding and active usage support with Technical Delivery and Expert Services teams, develop and execute customer engagement formats (webinars, Executive Business Reviews), analyze usage data and feedback to drive sustainable customer success, monitor project status and initiate improvement measures, co-create customer journey templates and playbooks
Seniority
Mid-level, hands-on IC