Tech Support Specialist
Core
Troubleshoot and resolve technical issues for businesses using V2 Cloud's virtual desktop solutions, guiding users through step-by-step solutions and ensuring issues are fully resolved.
Role type
Technical Support Specialist (SaaS/Virtual Desktop)
Builds
Customer support for virtual desktop infrastructure
Domain
SaaS / Virtual Desktop Infrastructure
Deliverable
client delivery
Required skills
Technical troubleshooting, Helpdesk platform management, Self-help documentation creation, Product knowledge acquisition, User feedback analysis, AI tool proficiency
Preferred skills
Experience in SaaS or virtual machine environments, Familiarity with Notion/Slack/Google Workspace/Password managers, Flexible shift availability
Technologies
Zendesk, Halo, Intercom, Notion, Slack, Google Workspace, 1Password, ChatGPT, Google Bard
Responsibilities
Troubleshoot and resolve technical issues related to products and services, Deliver prompt and friendly customer support, Escalate complex problems to internal teams, Create and update self-help documentation, Share user feedback with product development, Collaborate with other departments for unified customer experience
Seniority
Mid-level (2–3 years experience)
