Technical Support Engineer

Dublin, Ireland💼 Full-time🗓 2026-08-10 → 2026-09-30

Core

Final technical escalation point for complex SaaS security platform issues, resolving high-touch support for Premium customers and collaborating with Engineering to improve the platform.

Role type

Senior Technical Support Engineer (Tier 3/4)

Builds

Vanta's Trust Management Platform for security compliance

Domain

Cybersecurity / SaaS / Cloud Infrastructure

Deliverable

client delivery

Required skills

Advanced troubleshooting in cloud environments, API analysis, database debugging, IAM protocol implementation, technical documentation, customer communication

Preferred skills

Experience with Premium Support customers, AI tool adoption, knowledge sharing

Technologies

AWS, Azure, GCP, Linux, macOS, Windows, REST, GraphQL, SQL, MongoDB, SAML, OAuth, SCIM, Okta, Auth0, O365, Datadog

Responsibilities

Resolve complex technical issues as final escalation point, create reproducible test cases for Engineering, document solutions and trends, validate and escalate bugs, provide white-glove support to Premium customers, participate in daily troubleshooting sessions

Seniority

Senior, hands-on IC

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About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.