IT Support Engineer
Core
Provide day-to-day IT support, troubleshoot hardware/software/access issues, and improve systems to ensure smooth operations for a global team.
Role type
IT Support Engineer (Helpdesk)
Builds
Reliable IT infrastructure and user experience for a global remote-first organization
Domain
Technology / IT Operations
Required skills
IT support, troubleshooting (Mac/Windows), Google Workspace administration, identity management, SaaS tools, English (written/spoken), documentation
Preferred skills
Jira Service Management, MDM tools (Intune), security/compliance frameworks, SaaS vendor management, scripting/automation
Technologies
Slack, Jira, Google Workspace, Atlassian, LastPass, JetBrains, Intune
Responsibilities
Serve as first point of contact for IT support across hardware, software, and access issues; investigate recurring technical issues to fix root causes; manage accounts, access, and permissions; handle onboarding and offboarding; manage company devices and IT inventory; oversee IT suppliers and licensing; implement AI and automation to streamline support; partner with Security on compliance.
Seniority
Individual Contributor