IT Solutions Engineer
Core
Lead post-sales technical investigations and troubleshooting for clinician-facing healthcare software in hospital and clinic environments.
Role type
Senior IC IT Solutions Engineer (Healthcare IT)
Builds
Reliable deployment and operation of Tandem's clinical platform across customer IT environments
Domain
Healthcare IT / B2B SaaS
Deliverable
client delivery
Required skills
Enterprise IT fundamentals, Citrix virtualization, Windows client management, PowerShell scripting, cross-team coordination, log analysis, customer-facing troubleshooting
Preferred skills
Healthcare IT/EHR experience, audio hardware integration, macOS/iOS/Android management, Microsoft Entra ID/SSO, agentic engineering
Technologies
Citrix, IGEL, VMware Horizon, Azure Virtual Desktop, Windows 365, PowerShell, Python, Microsoft Entra ID
Responsibilities
Lead complex post-sales technical investigations with customer IT teams; troubleshoot Windows clients, app deployment, virtual desktops, and network policies; isolate causes using logs and test setups; coordinate fixes across teams and verify outcomes; support go-live readiness by reviewing customer environments; turn recurring issues into troubleshooting guides and product improvements