IT Service Desk Specialist II
Core
Deliver entry-level to intermediate-level IT support to end users across the enterprise, diagnosing and resolving technical issues related to software, hardware, and technology infrastructure.
Role type
IT Service Desk Specialist
Builds
IT support services for enterprise users
Domain
Home improvement services industry + IT support
Deliverable
client delivery
Required skills
Windows, macOS, iOS, iPadOS support, M365, Teams, SharePoint, OneDrive, hardware lifecycle management, incident prioritization, ticketing systems, inventory control
Preferred skills
CompTIA A+, HDI-CSR, Azure Fundamentals (AZ-900), ITIL 4 Foundation, HDI-SCA
Responsibilities
Respond to service requests and incidents, diagnose and resolve technical issues, communicate with customers via phone/email/chat, escalate complex issues, document tickets, manage asset lifecycle, perform inventory audits, prioritize incidents based on SLA compliance
Seniority
Mid-level (2-4+ years experience)
