Customer Success Manager I
Core
Primary relationship owner for mid-market employer customers (1,000-5,000 lives) in the mental health and employee benefits sector, driving retention, utilization, and expansion.
Role type
Mid-market Customer Success Manager
Builds
Employer mental health benefits programs and AI-powered care platform adoption
Domain
Healthcare / Mental Health / Employee Benefits
Required skills
Account management, renewal negotiation, data-driven business reviews, churn risk monitoring, cross-functional collaboration, product championing, marketing campaign execution, project management, AI tool utilization
Preferred skills
Experience in HR, employee benefits, or healthcare; familiarity with Lyra product offerings
Technologies
AI tools, modern technology platforms
Responsibilities
Serve as primary relationship owner for MM employer customers; Manage renewals and identify expansion opportunities; Support customers' utilization goals through value-driven business reviews; Monitor account health proactively; Leverage AI and modern technology tools to scale workflows; Collaborate cross-functionally with product, clinical, data science, and legal teams; Master multiple Lyra product offerings to champion new features; Partner with marketing to deliver communication campaigns and workshops.
Seniority
Mid-level, hands-on IC