(Senior) Customer Success Manager (m/w/*)
Core
Strategic partner for Enterprise and Mid-Market customers, managing the full lifecycle from onboarding to renewal and expansion to ensure measurable customer success and sustainable growth.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Customer success outcomes, retention, and expansion for construction industry clients using Capmo project management software.
Domain
Construction technology (PropTech) / B2B SaaS
Required skills
Customer lifecycle management, QBRs and strategy sessions, cross-functional collaboration, data analysis for risk and upsell, feedback collection and product feedback loops, process and playbook development
Preferred skills
Experience in construction industry, C-level relationship management, proficiency with HubSpot, Notion, Slack, and AI tools
Technologies
HubSpot, Notion, Slack, AI tools (Claude, ChatGPT)
Responsibilities
Own the full customer lifecycle from onboarding to renewal and expansion; conduct regular QBRs and strategy meetings; collaborate with Account Executives, Product, and Support; analyze usage data to identify risks and upsell opportunities; collect and relay customer feedback to the product team; develop processes and playbooks to scale the Customer Success organization
Seniority
Senior, hands-on IC