营销云-客户成功经理
Core
Manage the full lifecycle of signed customers for the marketing cloud product line (CDP, MA, Magic AI, Customer AI) to drive business results, renewals, and expansion.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Customer retention, upsell/cross-sell opportunities, and business value realization for marketing cloud products.
Domain
B2B SaaS / Marketing Technology / AI
Deliverable
production ML models
Required skills
B2B SaaS customer success, marketing business chain understanding, AI/LLM practical application, data analysis (SQL/BI), stakeholder management, project management, commercial negotiation.
Preferred skills
Machine learning algorithm understanding, experience with CDP/MA/AI modules.
Responsibilities
Manage customer lifecycle to achieve renewal and expansion targets; monitor customer health scores and execute intervention plans; identify upsell/cross-sell opportunities; collaborate with delivery, pre-sales, and R&D teams; build industry best practices and customer cases.
Seniority
Mid-Senior, hands-on IC