Strategic Customer Success Manager
Core
Primary post-sale relationship owner for high-value integrated reseller partners, driving retention, growth, adoption, and operational excellence.
Role type
Strategic Customer Success Manager (Channel/Partner Success)
Builds
Partner Success Plans, scalable success playbooks, business review standards, and strategic alignment for reseller ecosystems.
Domain
Fleet management, telematics, IoT, and SaaS channel partnerships.
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Strategic account management, channel partner ecosystem management, executive-level business reviews, partner retention strategies, SaaS lifecycle management, cross-functional coordination, stakeholder mapping, risk mitigation, adoption planning, playbook development.
Preferred skills
Telematics domain knowledge, IoT experience, Salesforce proficiency, integrated reseller experience, fleet management background.
Technologies
Salesforce, SaaS platforms, APIs, telematics systems, fleet management software.
Responsibilities
Own portfolio of strategic integrated reseller and SaaS channel partners; build relationships with executive and operational stakeholders; drive partner retention, revenue growth, and market penetration; coordinate cross-functional resources to resolve complex operational and technical challenges; guide partner onboarding, training, and adoption; develop scalable success playbooks and business review standards.
Seniority
Senior, hands-on IC
