Customer Success Manager (B2B SaaS)
Core
Strategic partner for B2B SaaS customers, responsible for onboarding, training, and optimizing their sales and marketing processes using SalesViewer® intelligence platform.
Role type
Customer Success Manager (B2B SaaS)
Builds
Customer adoption, measurable success, and product feedback loops for SalesViewer®
Domain
B2B SaaS / Sales Intelligence
Deliverable
production ML models
Required skills
Customer success experience in B2B/SaaS, process optimization, cross-functional collaboration, complex content communication, proactive problem identification
Preferred skills
Understanding of sales/marketing organizations, industry adaptability
Technologies
SalesViewer® platform
Responsibilities
Lead customer onboarding to expert status, conduct product and strategy training (in-person/video/webinar), analyze usage patterns to provide proactive optimization recommendations, optimize customer sales/marketing processes with SalesViewer®, collect and relay customer feedback to product development, collaborate with sales/support/product teams to disseminate customer knowledge