Renewals Specialist
Core
Manages consultative renewal engagements for lower-volume, high-value, and complex opportunities involving multi-product or multi-architecture solutions to ensure on-time renewals and identify expansion opportunities.
Role type
Senior IC Renewals Specialist (Strategic Accounts)
Builds
Renewal agreements and upsell/cross-sell opportunities for strategic enterprise accounts
Domain
Networking & Security (Cisco)
Required skills
consultative selling, competitive intelligence, risk assessment, contract negotiation, solution architecture, stakeholder management, process automation, data analysis, strategic planning, technical expertise
Preferred skills
Cisco portfolio expertise, advanced consulting tools, AI tool usage, mentorship
Technologies
AI tools, advanced software, automation platforms, Cisco portfolio
Responsibilities
Conduct proactive risk assessments across competitive, adoption, and technology dimensions; Own renewal quote creation and support negotiation efforts; Drive process simplification and automation across renewal workflows; Mentor junior renewal specialists and contribute to team knowledge sharing; Synthesize customer feedback to inform improvements to renewal frameworks; Facilitate collaboration across sales, customer success, and delivery teams.
Seniority
Senior, hands-on IC with mentorship responsibilities