Customer Success Manager
Core
Own strategic relationships, platform adoption, and net retention for a portfolio of commercial customers across North America.
Role type
Senior Customer Success Manager (SaaS/Enterprise)
Builds
Customer retention, renewal execution, and growth opportunities for ThousandEyes (Cisco)
Domain
Enterprise SaaS / Network Observability
Required skills
Strategic account management, renewal forecasting, telemetry data analysis, cross-functional collaboration, onboarding enablement, CRM management
Preferred skills
Industry domain background (FinTech, Healthcare IT, Network Infrastructure), data acumen, commercial co-selling motions
Technologies
Salesforce, telemetry data platforms
Responsibilities
Serve as primary strategic partner for assigned accounts, analyze usage telemetry to identify adoption blockers, lead strategic business reviews, partner with Account Executives to uncover growth opportunities, guide customer teams through structured onboarding, maintain accurate renewal forecasting and account health documentation
Seniority
Senior, hands-on IC
