Customer Experience Customer Success Specialist
Core
Drive customer adoption and value for Cisco Meraki cloud-managed networking products by aligning customer goals with platform capabilities.
Role type
Customer Success Specialist (IC)
Builds
Customer adoption strategies and enablement plans for the Meraki platform
Domain
Enterprise Networking / Cloud-Managed IT
Deliverable
product features
Required skills
Customer engagement, analytics, technical acumen, stakeholder management, success planning, adoption strategy execution
Preferred skills
Business Intelligence/analytics experience, understanding of Cisco Meraki products and use cases
Technologies
Cisco Meraki platform
Responsibilities
Drive customer adoption across the Meraki platform; Build and execute high-touch customer adoption strategies with tangible metrics; Identify and engage primary stakeholders to understand business challenges; Collaborate across internal teams for end-to-end solutions; Proactively deflect out-of-scope activities
Seniority
Mid-level, hands-on IC
