Renewals Specialist
Core
Manage and sell Term and Cloud license renewals for Splunk's software, driving retention, minimizing churn, and identifying upsell opportunities.
Role type
Senior IC sales representative (renewals)
Builds
Renewal bookings and revenue growth for Splunk's software subscriptions
Domain
IT / SaaS / Data Analytics
Required skills
Technical sales, contract negotiation, account management, revenue forecasting, CRM management (Salesforce), risk identification, multi-tasking
Preferred skills
Strategic engagement, partnership management, expansion opportunity identification
Technologies
Salesforce
Responsibilities
Manage a sales territory with an individual quota for contract renewal and growth; Meet/exceed assigned revenue goals and on-time renewal rate targets; Work several quarters ahead to ensure customer 'Renewal Readiness' and identify renewal risk; Identify expansion opportunities to generate additional revenue (upsell/cross-sell); Prepare and provide customers renewal quotes within 90 days of support expiration; Manage renewals from opportunity to invoice; Prepare weekly forecasts of renewal bookings and renewal rates; Pro-actively identify issues impacting renewals and resolve them; Assist with customer audits for renewal; Track non-renewal, pending, and lost renewals.
Seniority
Mid-Senior, hands-on IC