Customer Experience Manager
Core
Manage end-to-end adoption plans for strategic accounts, acting as an advocate to bridge complex Splunk solutions with business outcomes.
Role type
Senior Customer Experience Manager (Strategic Accounts)
Builds
Customer adoption strategies and value realization for enterprise clients
Domain
Technology / Observability & Performance Monitoring / SaaS
Deliverable
client delivery
Required skills
managing enterprise-level customer relationships, analyzing large unstructured data sets, facilitating strategic business reviews, using AI and automation tools, fluency in German
Preferred skills
influencing executive-level partners, managing high-complexity accounts in car manufacturing, SaaS adoption methodologies, translating technical architectures to business narratives
Technologies
Splunk, AI tools, automation platforms
Responsibilities
Manage adoption plans for at least 3 strategic accounts, monitor adoption signals (feature utilization, engagement), collaborate with sales/renewal/delivery teams, lead Customer Value Workshops and business reviews
Seniority
Senior, hands-on IC