Technical Account Manager (German-speaking)
Core
Partner with Enterprise customers to maximize business value of Miro through workflow optimization, AI-powered adoption, and strategic advisory.
Role type
Technical Account Manager (fractional strategic advisor)
Builds
Professional Services engagements for Enterprise accounts
Domain
Enterprise SaaS / Collaboration / AI
Deliverable
product features
Required skills
pre-sales engagement management, workflow optimization, change management, platform analytics, API/integration fluency, executive-level facilitation, AI/prompt engineering
Preferred skills
agentic workflows, MCP, low/no code tooling, collaboration tooling
Technologies
Miro API, WebSDK, MCP
Responsibilities
Partner with Sales to scope and position Professional Services engagements; lead customer discovery workshops to define business outcomes; guide customers in designing AI-driven workflows; monitor platform health and adoption; equip internal champions to scale adoption; co-facilitate Quarterly Business Reviews.
Seniority
Mid-Senior, hands-on IC