Customer Experience Customer Success Specialist
Core
Deliver Accelerators and ATX (Ask-the-Expert) sessions to customers, tailoring deliverables to drive business outcomes and adoption of Cisco products.
Role type
Customer Success Specialist (Technical/Consulting)
Builds
Customer engagement deliverables, technical adoption strategies, and product feedback loops.
Domain
Networking/Infrastructure (Cisco)
Deliverable
client delivery
Required skills
Domain and industry specialization, deep technical knowledge of specialization architectures, customer engagement, product lifecycle feedback, collaboration with account teams and partners, evangelizing product strategy, driving adoption and expansion.
Preferred skills
CCNA/CCNP certification, basic to intermediate technical expert in one technology module, drive for continuous learning, results orientation.
Technologies
Cisco products, lab setups
Responsibilities
Deliver Accelerators and ATX sessions, join 1:1 customer engagements and events, contribute to customer community digital spaces, provide lifecycle feedback to product teams, inspire tactical and strategic deployment decisions, collaborate with Account teams and CS to improve adoption, evangelize end-to-end CX offer strategy, drive product adoption and expansion.
Seniority
Mid-level (2-4 years experience)
