Customer Experience Customer Success Specialist
Core
Deliver Accelerators and Ask-the-Expert sessions to customers, driving business outcomes and product adoption through deep technical knowledge and domain specialization.
Role type
Customer Success Specialist (Technical/Consulting)
Builds
Customer engagement deliverables, adoption strategies, and product expansion initiatives
Domain
Networking infrastructure and digital connectivity
Deliverable
client delivery
Required skills
Technical knowledge of specialization architectures, customer engagement, product lifecycle feedback, adoption strategy, use case identification, lab setup utilization
Preferred skills
CCNA/CCNP certification, intermediate technical expertise in a specific technology module, continuous learning orientation
Technologies
Cisco networking products, lab environments
Responsibilities
Deliver Accelerators and ATX sessions tailored to customer needs, contribute to customer community digital spaces, provide lifecycle feedback to product management, collaborate with account teams to improve adoption, evangelize CX offer strategy to sales and delivery teams, utilize lab setups for customer engagements
Seniority
Mid-level, hands-on IC
