Senior Customer Success Engineer - UK
Core
Senior Customer Success Engineer driving customer adoption, retention, and expansion for a cloud data security platform.
Role type
Senior Customer Success Engineer (Technical)
Builds
Customer success plans, adoption strategies, and joint value realization for enterprise clients.
Domain
Cybersecurity / Data Security / Cloud Infrastructure
Deliverable
client delivery
Required skills
SQL, Python, cloud infrastructure administration, DLP, DSPM/CSPM, SIEM, vulnerability management, project management, consultative selling, technical troubleshooting, executive presentation
Preferred skills
Bachelor's degree in Computer Science, prior software company technical customer-facing experience
Technologies
SQL, Python, Cloud environments (AWS/Azure/GCP), APIs, Web services
Responsibilities
Serve as primary technical expert and trusted advisor; drive customer adoption via onboarding and training; design customized use cases; resolve technical issues; monitor customer health metrics; conduct Quarterly Business Reviews; advocate for customer feedback to product roadmap; mentor team members.
Seniority
Senior, hands-on IC with mentorship responsibilities