Sr. Customer Success Engineer, Identity Security
Core
Sr. Customer Success Engineer acting as the trusted technical voice and strategic advisor for enterprise customers to drive adoption of identity security solutions.
Role type
Senior Customer Success Engineer (Identity Security)
Builds
Customer onboarding, implementation, and long-term value realization for Cyera's identity security platform
Domain
Cybersecurity / Identity Security / Enterprise Software
Required skills
Technical account management, complex troubleshooting, enterprise identity security solutions, stakeholder engagement, product adoption strategy, customer lifecycle management, cross-functional collaboration
Preferred skills
Early-stage company experience, architecting deep dives, QBR facilitation
Technologies
Identity security platforms, enterprise security tools
Responsibilities
Lead technical onboarding and implementation for new customers; Act as strategic advisor to key stakeholders and executive leadership; Monitor usage and identify upsell/renewal opportunities; Collaborate with Product teams to inform development based on customer feedback; Resolve technical blockers and ensure customer success; Conduct strategy sessions, architecture deep dives, and formal QBRs (via careerplan.io/jobs/17-008-3D-175-sr-customer-success-engineer-identity-security-at-cyera)
Seniority
Senior, hands-on IC