Director of Customer Success
Core
Lead the US Customer Success team and serve as the senior technical focal point for strategic enterprise customers to ensure adoption and security outcomes.
Role type
Senior IC Director of Customer Success (Technical)
Builds
Customer adoption, retention, and security value realization for enterprise clients
Domain
Cybersecurity / External Exposure Management
Required skills
People management, technical customer engagement, enterprise account management, cybersecurity domain expertise, web/cloud security knowledge, escalation management, process improvement, cross-functional partnership, startup experience
Preferred skills
None stated
Technologies
TCP/IP, DNS, HTTP, HTML, PKI, web applications, cloud environments
Responsibilities
Lead and develop the US Customer Success team; Own strategic enterprise customers from technical to CISO level; Manage customer escalations and recovery plans; Ensure consistent execution of CS processes; Partner with Sales, Product, and R&D; Drive team technical expertise development
Seniority
Senior, hands-on leadership (via careerplan.io/jobs/08-003-3D-F62-director-of-customer-success-at-ionix)
