Operations Analyst
Core
Operations Analyst supporting Cisco's Commerce Operations by managing forecast commitments, driving operational advisory for sales and partners, and optimizing complex hardware deal processes.
Role type
Senior Operations Analyst (Sales/Channel Operations)
Builds
Operational efficiency in sales execution, booking quality, and partner program management
Domain
Technology (Networking/Software) / Sales Operations / Channel Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
End-to-End field operational processes, cross-functional initiative leadership, change management, data analytics, program management, root cause analysis, Excel proficiency
Preferred skills
Cisco ordering/technology knowledge, Sales Operations experience, Partner Programs expertise, Software Operations/Enterprise Agreement structures, AI tool proficiency, basic programming
Technologies
Excel, PowerPoint, AI tools
Responsibilities
Attend forecast calls to identify priorities and coordinate weekly operationalization across cross-functional teams; Provide field/customer operations advisory, supply chain consultation, and operational design for complex hardware deals; Manage booking quality, backlog resolution, and stakeholder operational business reviews; Drive process automation and system adoption through change requests and collaboration with IT; Advise sales teams on crediting, compensation policies, and incentive programs.
Seniority
Senior, hands-on IC