Sr. Analyst, Global Shared Services
Core
Manage escalations, complex sales operations processes, and optimize workflows for internal stakeholders in sales onboarding, compensation, deal desk, and territory management.
Role type
Senior IC Revenue Operations Analyst (Sales Operations)
Builds
Sales tools configurations, compensation/commission audits, deal desk pricing validations, territory assignments, and operational dashboards.
Domain
SaaS Sales Operations / Revenue Operations
Required skills
Salesforce administration and reporting, Clari and Outreach troubleshooting, Tableau dashboard creation, Zendesk/Jira/ClickUp ticket management, deal desk pricing and discount structure analysis, territory and opportunity data auditing, root cause analysis, SOP development, Google Sheets formulas.
Preferred skills
Salesforce automation logic and workflow builds, Six Sigma certification, project management with Asana/Confluence.
Technologies
Salesforce, Clari, Tableau, Outreach, LinkedIn Sales Navigator, Zendesk, Jira, ClickUp, Google Sheets, Lucidchart.
Responsibilities
Handle escalations for sales onboarding/offboarding and tool access issues; manage compensation and commissions audits; perform deal desk pricing and discount structure audits; resolve territory and opportunity data discrepancies; create and manage reports and dashboards for leadership; develop Standard Operating Procedures (SOPs) and workflows.
Seniority
Senior, hands-on IC