Supervisor Operations Center (m/w/d)
Core
Supervising the IT Operations Center to ensure 24/7 availability of critical business processes and manage major incidents for the German Mittelstand.
Role type
Operations Center Supervisor
Builds
24/7 Systemsupport and availability of critical business processes
Domain
ICT Services / IT Operations
Required skills
ITIL process management, incident management, escalation coordination, team staffing, shift planning, technical analysis, documentation, reporting
Preferred skills
Team leadership, network/systems knowledge, quality orientation
Technologies
OSNow, ITIL
Responsibilities
Participate in IT-Operation processes (Incident, Event, Service Request, Escalation, Problem Management), implement new customers, ensure operation according to service level agreements, analyze incidents and initiate solutions, coordinate major incidents, support the on-call manager, ensure team staffing and shift planning, document activities and create reports, organize technical assessment and maintenance of operation documentation
Seniority
Mid-level, hands-on IC