Application Support Lead
Core
Lead application and production support operations, managing incidents, problems, and changes while coordinating with offshore teams to ensure smooth service delivery.
Role type
Senior IC application support lead
Builds
stable production services and incident resolution workflows
Domain
IT operations and service management
Required skills
ITIL processes, stakeholder management, incident/problem/change management, SLA/KPI monitoring, root cause analysis, release coordination, automation, knowledge management
Preferred skills
ServiceNow, Jira, security awareness
Technologies
ServiceNow, JIRA, Security
Responsibilities
Serve as primary contact for client stakeholders, manage incident/problem/change processes, monitor SLA/KPI performance, coordinate with offshore teams, lead governance calls, drive root cause analysis, manage escalations, coordinate releases, identify automation opportunities, maintain knowledge management practices (via careerplan.io/jobs/CYNET-SYSTEMS-Application-Support-Lead-application-support-lead-at-cynet-systems)
Seniority
Senior, hands-on IC
