Enterprise Support Engineer (GOC) - THG India
Core
Maintain operational stability and efficiency of core systems by managing major incidents, monitoring infrastructure, and resolving technical issues via chat, tickets, and calls.
Role type
Enterprise Support Engineer (GOC)
Builds
Operational stability and rapid incident resolution for THG's digital commerce ecosystem
Domain
Digital Commerce / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Incident management, infrastructure monitoring, change coordination, problem-solving, server hardware knowledge, cloud technologies, ITIL frameworks, automation agent development
Preferred skills
Hosting services management, web technologies (HTML, CSS, JavaScript), SSL certificate management, CRM platforms, Microsoft OS, mobile OS (iOS, Android)
Technologies
Teams, dashboards, wall boards, incident alerting platforms, AI tools, automation agents
Responsibilities
Monitor websites and infrastructure for performance and availability; Respond to critical alerts and triage incidents; Manage and communicate Major Incidents including post-incident reviews; Coordinate change activities and impact assessments; Log and respond to customer queries across multiple channels; Contribute to operational process development and CSI initiatives
Seniority
Mid-level, hands-on IC
