IT Operations Manager
Core
Coordinate and manage major IT incidents, outages, and service restoration efforts in complex enterprise environments.
Role type
Senior IT Operations Manager
Builds
Operational stability and service availability across enterprise IT infrastructure
Domain
Enterprise IT Operations / Infrastructure Management (via careerplan.io/jobs/MANTECH-IT-Operations-Manager-it-operations-manager-at-mantech)
Required skills
Incident management, outage coordination, root cause analysis, corrective and preventive action tracking, enterprise architecture understanding, cross-system dependency identification, operational risk assessment, change management, problem management, strategic communications
Preferred skills
Managing competing priorities, stakeholder communication, familiarity with Jira and Confluence, participation in engineering review boards
Technologies
Jira, Confluence, Network infrastructure
Responsibilities
Coordinate planned and unplanned outages and maintenance activities, analyze recurring incidents to address underlying problems, maintain understanding of enterprise architecture dependencies, lead weekly outage meetings, prepare strategic communications and impact guides, manage artifact publication in document repositories
Seniority
Senior, hands-on IC
