IT Operations and support Technician
Core
First-level operational support for IT infrastructure and manufacturing applications to maintain service availability for manufacturing operations.
Role type
IT Operations Technician (ProdOps)
Builds
IT infrastructure and manufacturing application stability
Domain
Semiconductor manufacturing / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Unix server administration, Windows server administration, storage systems management, database administration, network device management, manufacturing application support, incident management, Zabbix monitoring, shift work adaptability
Preferred skills
None stated
Technologies
Zabbix, Unix, Windows, Storage systems, Databases, Network devices
Responsibilities
Monitor IT systems and manufacturing applications using Zabbix, Provide 24x7 first-level support for incidents and user calls, Troubleshoot, resolve, or escalate incidents to second-level support, Identify recurring issues and report them to ProdOps management and L2 teams, Support computer room vigilance and compliance requirements, Provide first-level support for cyber security incidents
Seniority
Mid-level, hands-on IC
