Amazon Connect, Principal Consultant
Core
Design and implement Amazon Connect contact flows, serverless integrations, and infrastructure as code for global voice and digital customer experience platforms.
Role type
Principal Consultant, Cloud Engineering & Contact Center Solutions
Builds
Scalable Amazon Connect instances, serverless backend integrations, and multi-country deployment configurations for enterprise clients.
Domain
Cloud Engineering, Contact Center Technology, AWS Services
Deliverable
production ML models | product features | infrastructure
Required skills
Amazon Connect implementation, AWS Lambda, Python, Node.js, API Gateway, DynamoDB, Terraform, CloudFormation, REST API development, CI/CD pipelines, Git
Preferred skills
AWS Solutions Architect certification, WFM solutions integration, multi-language/multi-country deployment, Pega CRM or Salesforce Service Cloud Voice integrations, regulated industry experience
Responsibilities
Design and implement contact flows and routing logic, build serverless integrations connecting to backend systems, configure infrastructure as code for repeatable deployments, support country go-live rollouts, contribute to WFM delivery and reporting integrations, collaborate with stakeholders on architecture decisions, create reusable technical documentation
Seniority
Principal, hands-on IC with strategic influence
