Senior Customer Success Manager, ANZ
Core
Senior Customer Success Manager responsible for driving product adoption, retention, and revenue expansion for enterprise customers in the Asia Pacific region.
Role type
Senior Customer Success Manager (Post-Sales)
Builds
Customer retention, revenue expansion, and platform adoption for enterprise clients
Domain
SaaS / Enterprise Software / Enablement Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account planning, stakeholder management at all levels, risk identification, project management, technical concept translation, relationship cultivation, value realization analysis
Preferred skills
Experience with sophisticated technical products, ability to thrive in ambiguity, strong business intuition
Technologies
Seismic platform
Responsibilities
Serve as primary relationship owner and trusted advisor for APAC customer portfolio; Develop and execute Mutual Value Plans and Strategic Business Reviews; Identify and mitigate account risks and churn opportunities; Partner with internal teams to optimize implementations and resolve technical challenges; Drive product adoption and identify expansion opportunities for Account Management
Seniority
Senior, hands-on IC
